Flicket - FAQ

What is Flicket?

Flicket is a simple open source ticketing system driven by the python flask web micro framework.

Flicket also uses the following python packages:

alembic, bcrypt, flask-admin, flask-babel, flask-login, flask-migrate, flask-principal, flask-sqlalchemy, flask-script, flask-wtf, jinja2, Markdown, WTForms

See README.rst for full requirements.

## Licensing

For licensing see LICENSE.md

Tickets

General

  1. How do I create a ticket?

    Select ‘create ticket’ from the Flicket pull down menu.

  2. How do I assign a ticket?

    Scenario: You have raised a ticket and you know to whom the ticket should be assigned.

    Navigate to [flicket home page](/flicket/) and select the ticket you wish to assign. Within the ticket page is a button to assign ticket.

  3. How do I release a ticket?

    Scenario: You have been assigned a ticket but the ticket isn’t your responsibility to complete or you are unable to for another reason.

    Navigate to [flicket home page](/flicket/) and select the ticket to which you have been assigned. Within the ticket page is a button to release the ticket from your ticket list.

  4. How do I close a ticket?

    Scenario: The ticket has been resolved to your satisfaction and you want to close the ticket.

    Navigate to [flicket home page](/flicket/) and select the ticket which you would like to close. Within the ticket page is a button to replay and close the ticket.

    Only the following persons can close a ticket: * Administrators. * The user which has been assigned the ticket. * The original creator of the ticket.

    You may claim the ticket so that you may close it.

  5. What is markdown?

    Markdown is a lightweight markup language with plain text formatting syntax.

    The text contents of a ticket can be made easier to read by employing markdown syntax.

Searching

The ticket main page can be filtered to show only results of a specific interest to you. Tickets can be filtered by department, category, user and a text string.

Departments

Note

Only administrators or super users can add / edit or delete departments.

  1. How do I add new departments?

    Navigate to Departments via the menu bar and use the add departments form.

  2. How do I edit departments?

    Navigate to [departments](/flicket/departments/) and select the edit link against the department name.

  3. How do I delete departments?

    Navigate to [departments](/flicket/departments/) and select the remove link against the department name. This is represented with a cross.

Categories

Note

Only administrators or super users can add / edit or delete categories.

  1. How do I add categories?

    Navigate to [departments](/flicket/departments/) and select the link to add categories against the appropriate department name.

  1. How do I edit categories?

    Navigate to [departments](/flicket/departments/) and select the link to add categories against the appropriate department name.