Flicket - FAQ¶
What is Flicket?¶
Flicket is a simple open source ticketing system driven by the python flask web micro framework.
Flicket also uses the following python packages:
alembic, bcrypt, flask-admin, flask-babel, flask-login, flask-migrate, flask-principal, flask-sqlalchemy, flask-script, flask-wtf, jinja2, Markdown, WTForms
See README.rst for full requirements.
## Licensing
For licensing see LICENSE.md
Tickets¶
General¶
How do I create a ticket?
Select ‘create ticket’ from the Flicket pull down menu.
How do I assign a ticket?
Scenario: You have raised a ticket and you know to whom the ticket should be assigned.
Navigate to [flicket home page](/flicket/) and select the ticket you wish to assign. Within the ticket page is a button to assign ticket.
How do I release a ticket?
Scenario: You have been assigned a ticket but the ticket isn’t your responsibility to complete or you are unable to for another reason.
Navigate to [flicket home page](/flicket/) and select the ticket to which you have been assigned. Within the ticket page is a button to release the ticket from your ticket list.
How do I close a ticket?
Scenario: The ticket has been resolved to your satisfaction and you want to close the ticket.
Navigate to [flicket home page](/flicket/) and select the ticket which you would like to close. Within the ticket page is a button to replay and close the ticket.
Only the following persons can close a ticket: * Administrators. * The user which has been assigned the ticket. * The original creator of the ticket.
You may claim the ticket so that you may close it.
What is markdown?
Markdown is a lightweight markup language with plain text formatting syntax.
The text contents of a ticket can be made easier to read by employing markdown syntax.
Searching¶
The ticket main page can be filtered to show only results of a specific interest to you. Tickets can be filtered by department, category, user and a text string.
Departments¶
Note
Only administrators or super users can add / edit or delete departments.
How do I add new departments?
Navigate to Departments via the menu bar and use the add departments form.
How do I edit departments?
Navigate to [departments](/flicket/departments/) and select the edit link against the department name.
How do I delete departments?
Navigate to [departments](/flicket/departments/) and select the remove link against the department name. This is represented with a cross.
Categories¶
Note
Only administrators or super users can add / edit or delete categories.
How do I add categories?
Navigate to [departments](/flicket/departments/) and select the link to add categories against the appropriate department name.
How do I edit categories?
Navigate to [departments](/flicket/departments/) and select the link to add categories against the appropriate department name.